Shyamal has over 15 years of experience in process optimization and automation, bridging the gap between operational processes and IT, and has championed process improvement and development projects in a number of industries with examples including aerospace, legal, commercial real-estate, manufacturing and insurance.
Areas of expertise
- Process Risk Analysis
- Process Optimization
- Digital Transformation
Shyamal has an MBA from Oxford University where he focused on operations management and economics, and a BSc in Aerospace Engineering from Embry-Riddle Aeronautical University. He has spent his career in pursuit of operational excellence through process optimization and automation, and is a strong advocate for digital transformation with a focus on process management and governance. He has led award-winning process-improvement projects in the aerospace industry and has consulted on numerous digital-transformation projects in various other industries.
When approaching process optimization projects, Shyamal believes in preparing and aligning people and processes, before implementing technology – rather than forcing people and processes to react to new technology. To this end, he enjoys spending time with his clients and getting a deeper understanding of how an organization functions in order to create a sustainable environment for digital transformation.
When he is not working, Shyamal spends his time building furniture and, when the weather permits, going for long bike rides.