Steven pairs his 20 plus years of executive business management and project management experience to provide a full range of business continuity planning and execution services.
Steven’s Areas of Expertise
- Governance modeling
- Business process optimization
- Business requirements identification
- Benchmarking and best practices to meek KPIs
- Project Planning and management Risk analysis and management
- Strategy and business planning
Steven holds a Master’s Degree is Kinesiology from the University of Ottawa, BA in Criminology from Carleton University and with Project Management Professional (PMP), Six Sigma Green, and ITIL Foundations certifications, using this expanded training in his experiences as an executive committee member at an NPO (St. John Ambulance), director at several health organizations, and senior project manager/business analyst for the Federal Government.
Previously, Steven was Chief Operations Officer and owner/ partner of Med-Ox Diagnostics, a mid-sized microbiology company, where he developed business processes, product quality management, and customer service levels in order to gain ISO certification.
Steven has received recognition for his outstanding work with Canadian Heritage for the successful deployment of ETI (Email transformation Initiative) and the Connexion Family Heath Team where he held the position of executive director, assisting a clinical team of doctors, nurses, and administrators become known for their exceptional patient service standards. Though his work provides great satisfaction, Steven’s dedication to his family never waivers and he finds great work-life balance through travel, golf, ski, and a never ending fulfillment in self/professional improvement.